Customer Service

Our Guarantee

“It is my promise to make each box with as much care as if I were sending it to my own family member.”

This phrase is the very core of who we are and our commitment to every customer, order, phone, call, detail, or email. We ensure 100% satisfaction guaranteed with every gift box we send. So if you have any concerns regarding your experience with us, please email or call and give us a chance to honor our pledge. hello@giftboxco.com or 866-538-1479.

Cancellation Policy

An order may only be canceled up to the time that it ships.  After the order ships, the order may no longer be canceled. To inquire about or request an order cancellation please contact customer service immediately at 866-538-1479.

Packaging & Delivery

We are passionate about our packaging. It has been designed to feel personal – to show that thought and care go into each and every one because, in fact, it does.

From the beautiful custom note card, unique box design, and all the items inside. Careful attention has been paid to every detail to ensure your thoughtfulness continues long after the last items of the box have been enjoyed.

Every gift box will be delivered to the recipients mailbox or door.